Label Printing Terms

Terms and Conditions for Label Printing

1. Approval of Artwork

   • All artwork must be reviewed and approved by the customer before printing. It is the customer's responsibility to ensure that all details, including design, colours, text, and dimensions, are correct.
   • Once the artwork is approved, no further changes can be made.

2. Refunds and Cancellations

   • Due to the custom nature of printed labels, no refunds or cancellations can be provided once the artwork has been approved and sent to print.
   • If you wish to cancel your order prior to artwork approval, a cancellation fee may apply depending on the stage of production.

3. Reprints and Errors

   • If there is a printing error caused by us (e.g., incorrect dimensions, misprints, or defects), we will gladly reprint the order at no additional cost.
   • We do not take responsibility for errors in the approved artwork, such as typos, incorrect colours, or design flaws, as approval of the artwork confirms that the customer accepts it as-is.

4. Delivery and Lead Times

   • Lead times for label printing will vary depending on the complexity and quantity of the order. Estimated delivery dates will be provided at the time of order confirmation.
   • We are not liable for delays caused by third-party couriers or unforeseen circumstances.

5. Colours and Finishes

   • While we make every effort to match colours and finishes accurately, slight variations may occur due to differences in materials, printers, and production processes.
   • Metallic, matte, clear, and other finishes may appear differently on-screen versus in print.

6. Label Use and Application

   • It is the customer’s responsibility to ensure that the labels are suitable for their intended use, including adhesion to specific packaging materials and durability under certain conditions (e.g., waterproof or oil-proof requirements).
   • We are not liable for issues arising from improper storage or application of the labels.

7. Intellectual Property

   • The customer guarantees that all designs provided for label printing do not infringe on any copyright, trademark, or intellectual property rights.
   • We reserve the right to refuse any order containing illegal or inappropriate content.

8. Communication and Support

   • We will communicate with customers via their preferred method (e.g., WhatsApp or email) to discuss designs, requirements, and approvals.
   • It is the customer’s responsibility to respond promptly to avoid delays in production and delivery.

9. Liability

   • Our liability is limited to the cost of the labels ordered. We are not responsible for any indirect or consequential losses resulting from errors or delays in production or delivery.

By placing an order for label printing, you agree to these terms and conditions. If you have any questions or require further clarification, please contact us prior to confirming your order.